GENERAL TERMS & CONDITIONS:
All room rates stated are valid for one person per night, inclusive of breakfast and Value Added Tax (excluding local tax € 1.50) and a minimum 3-night stay. Surcharge for overnight stays of less than 3 nights and in peak season.
Surcharge for half-board in summer € 25.00 per person per day.
Surcharge for half-board in winter € 30.00 per person per day.
Children sharing parent’s room (2 full-paying adults) who have not reached their 4th birthday (aged 3.99 years), free board, half-board € 10.00 / day.
Children B&B summer: aged 4 – 13.99 years € 38.00 per day / surcharge for half board € 12.00 per day
Children B&B winter: aged 4 – 13.99 years € 65.00 per day / surcharge for half board € 15.00 per day
from age 14, 10% discount
Bathrobes for wellness facilities provided in room
Please advise any special dietary needs or vegetarian diet on booking!


CANCELLATION TERMS & CONDITIONS:

We recommend taking out accommodation booking cancellation insurance with insurer Europäischen Reiseversicherung. Our reception desk will be pleased to provide you with relevant details!
Cancellation fees
. Cancellation up to 30 days before check-in date: 100% of the first night room rate
. 29 to 7 days before check-in date: 50% of the full agreed rate
. 6 days or less before check-in date: 80% of the full agreed rate
. Christmas and New Year: from the time of booking, 100% of the agreed rate on cancellation 3 months before check-in date.

Later check-in date or earlier check-in date
Off-peak season: 50% of the full agreed rate
Peak season: 100% of the agreed full rate
On the check-out date, we would kindly ask you to vacate the room by 11 am at the latest, otherwise we will have to bill you an extra night. On the check-in date, the room will be available for your use from 3 pm onwards. Unfortunately, we cannot guarantee the booking of a specific room number or floor; we will, however, make every effort to take your wishes into consideration.

For the purpose of paying the DEPOSIT (3 nights room rate) we accept:
. Credit cards (Mastercard, VISA, AMEX and Diners Club)
. Bank wire transfers
. Cash deposits
A deposit corresponding to 100% of the first night room rate is due at the time of booking.

Bookings will only be binding on receipt of the deposit!
As PAYMENT METHOD, we accept:
. Credit cards (Mastercard, VISA, AMEX and Diners Club)
. Bank wire transfers
. Cash deposits

Parking free-of-charge
Underground parking € 20.00 per night
(allocation of parking spaces is on a first-come-first-served basis)

INTERNET:
. WLAN throughout the hotel is free-of-charge

DOGS:
€ 18.00 per day without meals/+ check-out cleaning € 25.00
As a dog lover, we are sure you will understand that your four-legged friend may not enter the dining room or the spa facilities for reasons of hygiene.

Missed meals are not reimbursed.
Flat-rate services which are not used may not be redeemed in cash.
Other than the foregoing booking terms and conditions, the provisions of the Austrian Hotel Contract Conditions (Österreichische Hotelvertragsbedingungen) shall be valid.
The place of contractual performance is Mayrhofen. The place of jurisdiction is Zell am Ziller.

Subject to change! The release and publication of this list of rates and price shall replace and supersede the validity of all previously released and published rates and prices.

Bank details for wire transfers:
Raika Mayrhofen (Raiffeisenbank Mayrhofen und Umgebung)
IBAN: AT29 36274000 0002 0289
BIC (SWIFT) RZTIAT 22274
Reason for payment: provide check-in date and the name in which the booking was made.